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  • Customer Services
    400 Service Hotline
    400 Service Hotline
    Welcome to call NOVA's national unified service hotline: 400-700-6699. We provide 7*24 business consultation, fault handling, complaint handling, and other technical services all year round for customers in China.
    Online Services
    Online Services
    You can also visit the NOVA Customer Service Platform to check the operating status of your network, equipment or operating platform, query on purchase information, service announcements, and request for troubleshooting and assistance.
    Please visit online.nova.net.cn
    Exclusive VIP Customer Services
    Exclusive VIP Customer Services
    Priority fault handling
    Temporary expansion service
    Dedicated service team
    Emergency resource service
    Major guarantee service
    Network health check
    Network operating report
    Network operating meeting
    After-sales Services
    Spare Parts Services

    "Knowing your customer needs "----NOVA spare parts warehouse covers mainstream products including Cisco, Huawei, H3C, Juniper, Polycom, etc. By leveraging on a nation-wide spare parts distribution centers and optimized logistics chain support, NOVA provides users with high-quality spare parts services to guarantee the safely operation of customer networks system, as well as minimizing losses caused by equipment failure.

    Covering spare parts of mainstream manufacturers and providing a wide range of products with reliable quality.
    Providing 40+ spare parts warehouse with distribution services to more than 300 cities across the country.
    Guaranteed long-term spare parts supply to reduce spare parts reserve on customer end.
    Quality logistics and fast delivery
    On-site Services

    Users can get immediate response from professional technicians and on-site services in different phases including calibration ,commissioning, testing, and maintenance through NOVA on-site services. More than 1,000 technicians are on call, and on-site services can be covered in more than 300 cities across the country to ensure the optimization of the user networks operation.

    Calibration Commissioning
    Fault Locating and Rectification
    System Maintenance
    Remote Assistance
    Online Technical Support
    Status Monitoring
    Software Upgrade
    Fault Analysis
    Remote Operation
    Value-added Services
    Network Monitoring Service (NMS)

    NOVA provides end-to-end network management services for customers using NOVAnet services, manage your network equipment and lines in all aspects, detect and eliminate faults in a timely manner, improve network security, and reduce customer's O&M costs.

    NMS Level Basic NMS Advanced NMS
    Monitoring type Service objects

    NOVAnet? IPSec Plus

    NOVAnet? IPSec

    NOVAnet? Wireless

    CE-PE Interface traffic
    Packet loss
    QoS tiered traffic
    CE devices Memory
    (specific point-to-point)
    Packet loss
    Network Monitoring Service(Netflow)

    In addition to NMS services, NOVA also provides advanced traffic monitoring services based on multiple channels, which can integrate traffic collection, analysis, and reporting, enabling enterprise customers to fully control network activities to allocate and plan network bandwidth effectively and efficiently.

    Bandwidth Monitoring
    Real-time monitoring of network bandwidth usage is conducive to making more reasonable bandwidth capacity allocation planning.
    Traffic Monitoring
    Support viewing of traffic size, destination, and content of branch networks and providing a complete record of network traffic.
    Application and Protocol Monitoring
    Support the check on the traffic usage of the applications to ensure a smooth network connection for critical applications.
    Automatically generate content-rich reports to show network usage for t traffic analysis purposes.
    Automatic Alarm
    When the network traffic exceeds the threshold, an alarm notification is automatically generated and send to the user.
    Network Operating Analysis Reports

    For VIP customers, NOVA also provides professional and detailed monthly, quarterly, and annual network operating analysis reports.

    Review of previous events
    Traffic monitoring analysis
    monitoring Analysis
    QoS monitoring analysis
    Line quality report
    Network optimization
    连码专家 六肖复式连
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